for full-scope interior design services, construction-phase supervision and professional coordination, and exterior design services<\/span><\/i><\/p>\n <\/span><\/i><\/p>\n 1.1.<\/b> These General Terms and Conditions of Business and Service Provision (hereinafter: the <\/span>General Terms<\/b>) govern the mutual rights and obligations between <\/span>CREATIVE TOURISM INDUSTRY d.o.o.<\/b>, with its registered office in Vodnjan, Ulica Giuseppe Garibaldi 17, OIB: 21171279416 (hereinafter: <\/span>CTI<\/b>), as the service provider, and the party ordering the service, i.e. the investor (hereinafter: the <\/span>Client<\/b>).<\/span><\/p>\n 1.2.<\/b> By accepting CTI\u2019s offer, whether in writing, by email, by payment of the advance payment, or in any other unambiguous manner by which the Client confirms the order, a contractual relationship shall be deemed established between CTI and the Client, and the Client shall be deemed to have read, understood, and fully accepted these General Terms.<\/span><\/p>\n 1.3.<\/b> The contractual relationship shall apply exclusively to the service and scope of service specified in CTI\u2019s offer. Information published on CTI\u2019s website, in brochures, presentations, on social media, or in other promotional materials is provided for information purposes only and shall not constitute binding contractual content unless expressly included in the offer.<\/span><\/p>\n 1.4.<\/b> In the event of any inconsistency between a specific offer or contract, these General Terms, and the content published on the website or in promotional materials, the following order of priority shall apply:<\/span><\/p>\n 1.5.<\/b> CTI primarily provides full-scope interior design services and, where applicable, exterior design services as part of larger residential, hospitality, and development projects. CTI shall independently decide whether to accept a smaller-scale project, a partial engagement, or a service outside its standard business model. Any such engagement must be expressly stated in the offer.<\/span><\/p>\n 1.6.<\/b> If the Client requests additional services, amendments to the Project Brief, or an extension of the scope of work not included in the accepted offer, CTI shall not be obliged to perform such services unless the additional scope, price, and deadlines have been agreed in writing in advance.<\/span><\/p>\n <\/p>\n 2.1.<\/b> For the purposes of these General Terms, the following terms shall have the meanings set out below:<\/span><\/p>\n <\/span><\/li>\n<\/ul>\n 3.1.<\/b> CTI undertakes to perform the service professionally, diligently, and in accordance with the rules and standards of the profession, within the scope defined in the offer and the confirmed Project Brief.<\/span><\/p>\n 3.2.<\/b> The exact content of the service, the level of project development, the number of rooms included in the project, the number of proposals, the number of permitted revisions, the scope of technical documentation, the form of delivery, and all other elements of the service shall be determined exclusively by the offer.<\/span><\/p>\n 3.3.<\/b> Unless otherwise specified in the offer, the basic service may include, depending on the type and scope of the project:<\/span><\/p>\n 3.4.<\/b> CTI reserves the right to adapt its methodology, sequence of phases, and manner of project presentation to the specific characteristics of each individual project, while the essential elements of the service shall remain as defined in the offer.<\/span><\/p>\n 3.5.<\/b> Anything not expressly stated in the offer shall not be deemed included in the price or in the scope of services.<\/span><\/p>\n <\/span><\/p>\n 4.1.<\/b> The project may be developed in phases, depending on the type of project and the accepted offer.<\/span><\/p>\n 4.2.<\/b> CTI shall submit each project phase to the Client for review and feedback in a format and through a communication channel deemed appropriate by CTI, in particular by email, PDF presentation, online meeting, in-person meeting, or any other agreed method.<\/span><\/p>\n 4.3.<\/b> The Client shall review each submitted phase without delay and, within a reasonable period, and no later than within the time limit specified by CTI or defined in the offer, provide comments, observations, objections, or approval.<\/span><\/p>\n 4.4.<\/b> Once the Client approves a particular project phase in writing, that phase shall be deemed accepted. Any subsequent changes to an already approved phase shall be considered Additional Works, unless they relate to an obvious error on the part of CTI.<\/span><\/p>\n 4.5.<\/b> Revisions and refinements are included only in the number and scope defined in the offer. Requests for additional changes, additional variants, or changes outside the previously confirmed Project Brief shall be subject to additional charges.<\/span><\/p>\n 4.6.<\/b> Any change to the Project Brief by the Client, including a change in stylistic direction, functional concept, budget framework, number of rooms, technical requirements, or other material elements, may affect the price, scope, and delivery timeline of the project. CTI shall not be obliged to begin implementing such changes before written acceptance of an additional offer or other written agreement.<\/span><\/p>\n <\/span><\/p>\n 5.1.<\/b> CTI undertakes to:<\/span><\/p>\n 5.2.<\/b> CTI reserves the right to propose solutions which, in its professional opinion, best suit the space, function, aesthetics, budget, and technical feasibility of execution.<\/span><\/p>\n 5.3.<\/b> CTI shall not be obliged to accept or implement any Client request if it is:<\/span><\/p>\n 5.4.<\/b> If the project requires the involvement of licensed designers, engineers, structural engineers, architects, surveyors, contractors, or other specialists, CTI may recommend the engagement of third parties or coordinate their involvement, but their services are not included in CTI\u2019s fee unless expressly stated otherwise in the offer.<\/span><\/p>\n 5.5.<\/b> The drawings, schemes, and technical documentation prepared by CTI constitute design and project documentation within the scope defined in the offer. Unless expressly agreed otherwise, they do not constitute:<\/span><\/p>\n 5.6.<\/b> CTI does not guarantee:<\/span><\/p>\n 5.7.<\/b> CTI has the right to propose substitute products, materials, or solutions of comparable function, quality, or aesthetic effect if the originally proposed solution becomes unavailable, significantly more expensive, or unsuitable for execution.<\/span><\/p>\n 5.8.<\/b> CTI shall not be liable for hidden defects of the property, discrepancies between the existing condition and the documentation provided, invisible structural, installation-related, or construction-related circumstances, or any circumstances that could not objectively have been identified at the time the project was prepared.<\/span><\/p>\n <\/span><\/p>\n 6.1.<\/b> The Client undertakes to provide CTI in a timely manner with all data, documents, drawings, background materials, photographs, measurements, information, and other materials necessary for project development.<\/span><\/p>\n 6.2.<\/b> The Client shall be responsible for the accuracy, completeness, and legal permissibility of all data and materials provided to CTI.<\/span><\/p>\n 6.3.<\/b> CTI is entitled to use the drawings, background materials, photographs, and other documentation provided on the assumption that the Client is authorised to dispose of them and that their use does not infringe any third-party rights. The Client shall be responsible for any infringement of third-party rights.<\/span><\/p>\n 6.4.<\/b> If the Client delays in providing necessary data, confirmations, decisions, materials, or access to the premises, CTI shall have the right to:<\/span><\/p>\n 6.5.<\/b> The Client shall review all submitted documentation in a timely manner and provide clear, consolidated, and unambiguous feedback. If multiple persons are involved on the Client\u2019s side, the Client shall appoint one authorised person for final alignment and communication with CTI.<\/span><\/p>\n 6.6.<\/b> Before giving approval, the Client must carefully review all submitted documentation, including drawings, visualisations, layouts, specifications, equipment lists, cost frameworks, and other project materials. Following approval of any phase or documentation, CTI shall not be liable for the consequences of decisions approved by the Client, except in the case of an obvious error on the part of CTI.<\/span><\/p>\n 6.7.<\/b> The Client retains the right to make final decisions regarding the selection of equipment, materials, suppliers, and contractors, unless otherwise specifically agreed. If the Client chooses a solution contrary to CTI\u2019s recommendation, CTI shall not be liable for any aesthetic, functional, technical, execution-related, or financial consequences of such decision.<\/span><\/p>\n 6.8.<\/b> The Client must inform CTI in a timely manner if, independently and without prior alignment with CTI, they commission works, place orders, make alterations, engage additional contractors, or choose other solutions that may affect the project. Otherwise, CTI shall not be liable for inconsistencies, additional costs, or the need for subsequent project adjustments.<\/span><\/p>\n 6.9.<\/b> The Client shall provide a realistic budget framework or clearly communicate the desired furnishing standard. If the Client fails to do so in a timely manner, CTI shall not be liable if the proposed solutions subsequently exceed the Client\u2019s expectations that were not previously clearly communicated.<\/span><\/p>\n <\/span><\/p>\n 7.1.<\/b> The deadlines for performance of the service shall begin to run only once CTI has received:<\/span><\/p>\n\n
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